Terms and Conditions

PPE Sale Terms and Conditions


  • We aim to dispatch parcels within 1 working day from the order being placed.
  • Order placed after 12pm will be dispatched the following working day.
  • If your order is delayed, we will contact you to find out if the delay is acceptable.

Delivery Charges

  • Mainland UK – DPD Local Next Working Day – £6.00 + VAT
  • Mainland UK – Free shipping on orders over £200 + VAT
  • Scottish Highlands and Islands,  Northern Ireland, Channel Islands: Please contact the shop directly for a quote with the correct tax and delivery.
  • International Orders: Please contact the shop directly for a quote with the correct tax and delivery.

If you have placed an order and wish to add/remove items, please call the office on 01204 391343 and we will try our best to change your order before it leaves the shop.

Shortages / Delays

Once you receive your order, you have up to 7 days to notify us of any shortages in the order.

Bookings for Events such as Training and Assessment

Bookings made online for events such as training and assessment are not confirmed until you have received a booking confirmation directly from the training centre ([email protected]).

As part of the booking confirmation email, the customer will recieve specific terms and conditions relating to the relevent training course or assessment. These can also be requested in advance prior to booking.

The UK Rigging training centre aim to confirm bookings within two working days after receiving the order. If you have not heard from the training centre within this time, please contact the team directly via [email protected].

In the event that a place on a training course or assessment is unavailable, UK Rigging will contact the customer within two working days to discuss alternative options such as cancellation or rescheduling. UK Rigging do not accept any responsibility for costs incurred for hotels, travel or work arrangements.

Items by Special Order

UK Rigging can supply almost any specific item from our listed suppliers, so if there is something in particular you require, please email [email protected] for a quote.

This includes items from Petzl, Edelrid, Lyon, Kong, DMM, English Braids, SpanSet, Harken and ISC Wales.

Payment Types

  • We accept payment for weborders via Paypal, Debit Card and Credit Card. Orders that are paid for in this manner will be dispatched as soon as possible.
  • Payment on Account – BACs: If you select this option, we will send you a BACs invoice. Your goods will not be dispatched until payment has cleared in full.
  • Payment on Account – 30 Day: Only select this option if your company holds a 30-day account with us. Your order will not be processed until we receive a PO number from you directly.
  • Payment on Account – Contra: This option is for our freelance riggers. We can only process a Contra order if it is allowed by our accounts department and you have invoices outstanding. Please contact [email protected] if you think you are eligible and would like more information regarding payment via contra.

Refund / Cancellation Policy

If you wish to cancel an order, please email [email protected] detailing the order reference number and the items.

If your goods have not been dispatched yet, then your order will be cancelled, and a full refund given.

Once you have received your goods you have the right to cancel your order for any reason, within 7 working days. Inspection charges may apply, these are outlined below.

Returns Procedure

Every item of P.P.E. must be traceable back to the manufacturer in case of failure or product recall.  At UK Rigging we have several stages involved with the traceability of P.P.E. gear.

UK Rigging send out a certificate of conformity with each P.P.E. order that we receive.  This certificate of conformity is a guarantee to our customers that the equipment supplied conforms to the various regulations and we cannot send out this certificate in good faith if we know that the goods have previously left the shop.

However, we are willing to accept returns on the following conditions:

  • It is your responsibility to ensure that the goods reach us safely and in satisfactory condition.
  • We recommend that you take out insurance cover and that the goods should be sent by recorded or registered post or with a reputable carrier.
  • We cannot accept liability for goods that are damaged in transit on return to us and would recommend that you ensure that the goods are sufficiently packaged to prevent this happening.
  • Once the item reaches us, it will be subject to a full PPE inspection by a certified person. This is at a cost of £10 per item, which will be taken out of your refund amount.
  • If this PPE inspection successfully re-certifies the goods for sale, i.e. they are found to be in full, safe, working order, with tags and safety information still attached, then you will be issued a refund, minus the inspection fee, for your item.
  • If the PPE inspection is unsuccessful, then you can either pay for the goods to be returned to you, or collect the item in person.

We will send you a returns ID; this must be clearly labelled on the packaging.

The item(s) must be returned to:

UK Rigging,
110 Bridgeman Street,
BL3 6BS.

Any refunds owed will be processed during office hours and should be in the customers bank account within 10 working days.

Discounts and Coupon Codes

Sale and clearance items are dispatched on a first come first serve basis. In the rare instance that sale stock oversells, a full refund will be issued for the unavailable item(s).

Coupon codes are issued on an individual basis, and are intended for the sole use of the person to whom it was issued.

UK Rigging reserves the right to revoke a discount code, bundle builder discount or clearance price or sale item at any time.

Refunds for Damaged, Faulty or Incorrect Goods

If the goods are incorrect, i.e. do not correspond with the description of the ordered goods you should e-mail details to [email protected] within 7 days of delivery. We will arrange a collection from your delivery address, please ensure that goods are packaged securely, ideally in their original packaging. A full refund or suitable replacement will only be issued on incorrect goods if they are returned complete, unused, unopened / with tags attached and in re-saleable condition.

If you receive goods which have been damaged during transit, please keep the packaging and e-mail details to [email protected] within 7 days of delivery. Where possible, please take photos of the damage to support our claim with the courier.

Once you receive your order, please check that all goods are in satisfactory working condition. Goods that are found to be damaged or faulty when they are delivered should be reported immediately to [email protected] or by calling 01204 391343. Issues must be reported within 7 days of receiving your order. We will arrange collection of the item(s) in question. Once they have been returned to the shop and inspected, we will replace/refund the items as necessary.

For faulty items returned later than 7 days after delivery, e.g. for a warranty claim, you will need to arrange returning the item to the shop yourself. Please contact [email protected] for a returns number before sending. Once we have received the item, we will inspect it and contact the relevant supplier. In some instances (i.e. if we cannot fully test the goods) we may need to send them to the manufacturer for testing / their opinion.

If a warranty claim is successful, then we will issue a repair or replacement as necessary. However, if the goods are tested and found to be in working order, the fault was caused by misuse, or the goods are beyond their reasonable life expectancy then they will be returned to you and you will be responsible for the cost of carriage.  We reserve the right to charge a reasonable handling charge if the goods prove to be non-defective after testing.